FAQ
ALL THE ANSWERS TO YOUR QUESTIONS
Are the G-SHOCKs authentic?
Yes. The watches used as a base are genuine G-SHOCKs. The customization involves the custom elements added to the watch, particularly the bezel and the stones.
What is a K Plug custom G-SHOCK?
This is a G-SHOCK customized by K Plug Jewelry with a custom bezel and a chosen finish to create a more unique and visually striking model.
What is VVS moissanite?
Moissanite is a gemstone known for its intense brilliance. The VVS designation indicates a high level of clarity, with very few visible inclusions.
Does moissanite pass a diamond tester?
Yes, moissanite reacts positively to thermal testers used for diamonds, as it has high thermal conductivity.
Are the stones hand-set?
Yes. The glasses are hand-set with their stones, then each piece is assembled, inspected, and verified by K Plug Jewelry before being shipped.
What is the difference between Thorn, Bear Claw, and Classic glasses?
The difference is mainly aesthetic. Thorns offers a more aggressive design with spikes. Bear Claws has a more massive and very distinct look. Classic maintains a more understated and traditional shape while still retaining the iced effect.
Can I create my own setup?
Yes. The K Plug configurator allows you to choose different elements such as the type of bezel and its finish to create a configuration that suits your style. Availability is then checked before validation.
Can I send in my own G-SHOCK for customization?
Yes. You can send a compatible G-SHOCK for K Plug Jewelry to customize. Shipping terms and watch compatibility are confirmed before the service begins.
How long does it take to prepare a custom order?
The lead time depends on the chosen configuration and part availability. An estimated lead time will be provided upon validation of your request, before customization begins.
What payment methods do you accept?
Available payment methods are displayed directly at checkout. Payment is made via the store's secure payment system.
Is tracking available for delivery?
Yes. Orders are shipped with tracking so you can check on the delivery progress.
How do I track my order?
Once your order has shipped, you will receive an email with tracking information and the tracking number provided by the carrier.
Do you only deliver in France or internationally as well?
The shop primarily caters to customers in France. International delivery options depend on the destination and available choices at the time of order.
Why are some parts only available as a single unit?
Some watches are produced as unique pieces or in very limited quantities. When a model is sold, it may therefore not be immediately available in the same configuration.
How do I care for my custom G-SHOCK and moissanite?
Avoid significant impacts, aggressive chemicals, and unnecessary rubbing. For cleaning, preferably use a soft, dry microfiber cloth. For areas between stones, a very soft brush or a blower brush can be used.
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